She's not saying supporters of the outgoing administration are uncaring dolts. She's saying that such supporters are not yet ready to deal with the traumas involved in coming to terms with racism and the climate crisis. Such unreadiness causes a person to harden off the parts of their hearts and minds that can deal with these issues in a good way. It's not about being an uncaring dolt, but about protecting oneself from overwhelming thoughts and sensations so that one can continue to function. There are many reasons that some Black and Latino voters went Red this time, and these reasons are all related to trauma. Think about it....